Medical Information Role in Pharmaceutical Industry

Download Whitepaper

By clicking ‘Submit’ button, you are agreeing to opt-in to communications from ArisGlobal and use of the above information for ArisGlobal products, news & updates.

Note: You can unsubscribe to email communication from ArisGlobal any time.

The medical information (MI) team is a customer facing team that helps improve the safe and effective use of a company’s product while gathering real insight from customers. The team responds to inquiries about products, may serve as a knowledge hub, and develops communication tools and reviews or develops other promotional materials.

This white paper explores the role and skillset of the pharmaceutical medical information team, the tools they use, the challenges they must confront, and what they need to perform their jobs more efficiently. Download the paper to learn about:

  • Team structure – in larger companies MI teams may be divided into local medical information and global medical information; in smaller companies one country may provide global support with assistance from MI call centers
  • Extensive role – MI teams have multiple roles beyond managing inquiries, AEs and complaints, such as developing FAQs and reviewing promotional material
  • Important tools – Medical information systems or databases help MI teams provide better customer support, increase efficiency, track inquiries and responses, analyze inquiries and improve collaboration